Case study
German Gambling Actions, Integrated
Complex evidence for thousands of claimants processed in German or English, settlements and court documents seamlessly managed on an integrated platform
Munster Holdings leads a gambling Litigation Action in Germany
A leader in mass litigation, they have built a book of thousands of claimants alongside a specialist funder, German law firms and marketing affiliates. Volume provides them with the means to process varied multilingual structured and unstructured evidence, maintain a comprehensive database, provide real-time complex data analysis and management reporting for all stakeholders.
Customer
Munster Holdings, a leader in litigation financing with a portfolio presence in gambling actions throughout Germany
Industry
Litigation Financing
Platform
Outcome
Evidence for thousands of claimants processed in German or English & swiftly allocated at both case and claimant levels
The challenge
Manual translation that couldn't keep up
Invoices arrived in German, in every format, and were read, translated and rekeyed individually. Invoices and claims data sat apart, so costs, capital and court progress were hard to see in one place
German invoices individually read and translated into English.
Invoice data rekeyed by hand, with errors in extraction and translation.
Inconsistent formats: scanned, unstructured and third-party documents.
Invoices held apart from their claims, so costs were hard to match.
No single view of capital, costs, returns or each claim’s court stage.
Bilingual settlement agreements and payment splits prepared by hand.
What we built
Three Blueprints, from invoice to case conclusion
Volume built one record for every claim from three Blueprints, linked by Workflows. Invoices and claims data are extracted and loaded, matched and tracked through the courts, and when relevant, settled with an agreement in German and English
1
Document Extract and Load
German invoices and claims data loaded as structured English data.
Invoices and claims data are uploaded to the Volume portal however they arrive, read automatically and stored in the Volume database.
1
2
Read with OCR
Each invoice is read with OCR, and its key values, such as amounts, dates and references, are extracted.
3
Translated into English
The German text is translated into English as it is captured, and the original invoice is kept alongside it.
2
Payment Reconciliation
Every invoice matched to its claim, and every claim tracked to settlement.
Invoices are matched to the claims they belong to, so costs, capital and returns are always current. Anything that doesn't reconcile is checked by a person.
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2
Exceptions sent to Triage
Anything that doesn't reconcile, such as an invoice with no matching claim or an amount that doesn't agree, goes to Triage for a person to resolve.
3
Capital and returns tracked
Deployed capital, expected costs, reward calculations and cashflows are tracked for every claim and across the portfolio.
4
Court progress tracked
Every claim shows where it is in the court process, so the team can see what is coming up to case closure.
3
Document Generate & Send
Settlement agreements generated in German and English, straight from the claim.
When a claim settles, a formal settlement agreement is generated from one bilingual Word template agreed for the action, with the German and English side by side, and issued by email.
1
Template ready
A Word template holds the agreement in German and English, side by side, with merge fields for any relevant information including settlement figures.
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3
Agreement generated
The agreement is filled from the claim record in both languages, so the German and the English always carry the same figures.
4
Issued by email
The agreement can then be emailed to the parties and filed on the claim record.
The results
Teams focused on decisions, not admin
Manual reading, translation and rekeying of invoices eliminated.
One record for every claim, with every invoice matched to it.
People check the exceptions in Triage, not every invoice.
A live view of deployed capital, costs, returns and cashflows.
Clear sight of where every claim is in the court process.
Settlement agreements with calculated payment split.
Improved data quality, audit trail and efficiency.
“The introduction of Volume's AI document extraction capability has removed a huge amount of manual effort from our operations. What was previously a time-consuming process of reading, translating, and rekeying German invoices is now fully automated. The accuracy and speed we're seeing has significantly improved our processing times and data quality, allowing the team to focus on higher-value tasks rather than administrative work.”
Explore further
See the Blueprints behind this story
Each part of this story started from a Blueprint
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