Blueprint
Commission Reconciliation
Commission and fees reconciled in seconds, not days
Every policy and every case checked
Downloading provider and lender statements, cross-referencing every policy and mortgage case, calculating commission, procuration fees and broker fees, and sending broker statements takes a network’s finance team the best part of a working day every month. Volume does it in seconds, then gives you a live view of every result to interrogate.
1
Upload
Drop in the latest provider and lender statements, including procuration fee statements, in whatever format each one is issued. Volume recognises the layout and reads every line, including multi-sheet workbooks. Your sales data arrives by API from your back-office or CRM system, or by file import, so every statement has a master record to match against.
2
Match
Every protection policy and mortgage case is cross-referenced against your master sales and classified as matched, short-paid, over-paid or missing, before you've refreshed the page.
3
Calculate
Broker-specific commission formulas and provider rates are applied across the whole book, with variances computed automatically and non-indemnity and renewal income tracked through their full term. Procuration fees, broker fees and admin fees are calculated alongside protection commission, with each broker’s terms applied.
4
Distribute
Broker statements, network statements, dashboards, alerts and payment instructions are produced from the same data, so everyone works from one version of the truth.
The monthly run, before and after
Every month, provider statements arrive. Here's what happens next
Without Volume
With Volume
Download provider and lender statements
20–30 min
Multiple files, different formats, each provider structured differently.
Upload your provider statements
30 seconds
Drag and drop the latest statements in any format.
Cross-reference against master sales
1–2 hours
Match policy numbers and mortgage cases by hand across spreadsheets and chase missing entries.
Every policy matched
Seconds
Sales data arrives by API or import. Every policy and case is classified as matched, short-paid, over-paid or missing, automatically.
Calculate expected commission
1–3 hours
Premium × 12 = APV, APV × rate, for every policy, then work out procuration fees and broker fees case by case. One error contaminates the sheet.
Commission calculated
Seconds
Provider rates, procuration fees, broker fees and broker terms applied across the whole book.
Investigate variances
30 min–2 hours
Find short payments and missing entries, and research each one.
Variances surfaced with context
Immediate
Every discrepancy visible, filtered by broker, adviser, status or amount.
Build and send broker statements
1–2 hours
Calculate each net figure, format, check and email, broker by broker.
Broker statements generated
One click
Branded PDFs for every broker, ready to distribute.
Report to internal stakeholders
30–60 min
Compile the network view and format it for management.
Live dashboard for stakeholders
Always live
Totals, variances, clawback exposure and persistency, always current.
Instruct finance to pay
1–2 hours
Check what's been paid in the accounting software and build payment runs by hand.
Payments instructed
Automatic
Inbound payment tracked and payment instructions sent to accounts.
Total
5–12 hours
Total
Minutes
Illustrative timings based on typical manual processes. Your figures will depend on providers, lenders, volumes and team size.
See your own statements reconciled in under 30 minutes
Book Demo
80+
Protection providers and lenders supported out of the box.
100%
Of policies verified, not just the ones flagged.
Every line
Every policy and case on every statement reconciled, at any volume.
Fully auditable
Every transaction, alert and intervention on record.
A working version of every stage
Every commission run uploads the statements, matches every policy, calculates what should have been paid and distributes the results. The Blueprint gives you a working version of each stage, linked by Workflows. You decide which providers, formulas and thresholds it uses.
Linked into one process
We provide the tools. You decide how they fit together, and Workflows link them into one process.
Add the steps you need
Need another step? Add a broker approval, a clawback recovery process or a monthly board pack. The process is yours to shape, and you can change it later without a development project.
What you can do
We provide the tools. You build the process
Every tool below already works with the others on one platform. Pick the ones your network needs, and Workflows link them into one process, with every policy and mortgage case traceable from the provider or lender statement to the broker’s payment
Take in every provider’s and lender’s statement
Upload statements as they're issued, including multi-sheet workbooks. Volume recognises each provider's layout, with 80+ protection providers and lenders supported out of the box. Lender procuration fee statements are read the same way.
Match every policy and case, not just the flagged ones
Every policy and mortgage case is cross-referenced against your master sales and classified as matched, short-paid, over-paid or missing. Your sales data comes straight from your back-office or CRM by API, or by scheduled file import where an API isn’t available.
Calculate commission across the whole book
Broker-specific formulas and provider rates are applied to every policy, and the variance is calculated automatically. Non-indemnity and renewal commission are tracked separately. Procuration fees, broker fees and admin fees are tracked by case, so mortgage and protection income sit in one ledger.
Find variances without searching
Every discrepancy is visible straight away. Filter by broker, adviser, provider, status or amount, and search any policy or client across the full book.
Broker statements in one click
Branded PDF statements for every broker and the network, covering protection commission, procuration fees and broker fees, generated from the same data, published to each broker's portal with a notification that it's ready.
A live view for every stakeholder
Totals by product, including protection commission, procuration fees and broker fees, plus variances, clawback exposure and persistency, always current, with each stakeholder seeing only what they need.
Alerts before issues become problems
Set thresholds for persistency, clawback exposure and commission variance. When one is breached, the right team is told, and every alert is logged and timestamped, supporting your evidence of active oversight under Consumer Duty.
Pay through your accounting software
Volume tracks the inbound payment in your accounting software, generates network statements showing fees retained and sends payment instructions to your accounts team.
Change it without a project
Describe a change, such as a new provider format or a new commission rule, and the assistant drafts it for your team to review and approve. Nothing goes live without sign-off, and every approved change is logged.
See it in action
A monthly commission run for a mortgage and protection network
Here's how a mortgage and protection network and its brokers run their monthly commission reconciliation on Volume, from provider statements arriving to brokers being paid. Every step is automated by Workflows, using the tools and integrations shown
1
2
Match
Every policy matched
The network’s latest sales data arrives by API from its back-office system, or by file import. Each policy and completed mortgage case is cross-referenced against it and classified as matched, short-paid, over-paid or missing.
3
Calculate
Commission calculated
Expected commission is calculated for every policy using each broker's formula and the provider's rate, and the variance is worked out automatically. Procuration fees are matched to completed cases, and broker fees to the cases they were charged on.
4
Calculate
Variances surfaced
Short payments and missing entries are visible straight away, filtered by broker, adviser, provider or amount.
5
Distribute
Broker statements published
A branded statement is generated for every broker and published to their broker portal. Each broker is told their statement is ready.
6
Distribute
Alerts routed
Clawback exposure has passed the threshold the network set, so management receives an alert with the broker breakdown. One broker’s persistency has dropped below its threshold, so compliance is asked to investigate. Every alert is logged and timestamped.
7
Distribute
Live dashboard for stakeholders
Management sees totals, variances, clawback exposure and persistency across the network, always current.
8
Distribute
Payment tracked and instructed
The inbound payment is tracked in the accounting software, a network statement shows the fees retained, and payment instructions go to the accounts team to complete the payment run to the brokers.
FAQ
Common questions
What does reconciliation in seconds actually mean?
From the moment you drop the files in, Volume cross-references every policy against the inbound commission statement, applies your commission formulas across the whole book, calculates the variance on each entry and classifies the result. Broker statements are ready to download in the same session.
How does it support Consumer Duty?
Every alert sent, threshold breached and intervention triggered is logged and timestamped, giving you documented evidence of active monitoring of customer outcomes to support your Consumer Duty reporting.
How is our data protected?
Data is hosted in the UK, held in your own encrypted database and protected down to individual fields. Volume holds Cyber Essentials and Cyber Essentials Plus certification and is committed to ISO 9001 & 27001.
How does Volume handle different provider and lender file formats?
Volume recognises each provider's column structure, handling 50+ naming variations for every field. Multi-sheet workbooks are read exactly as issued, with no reformatting. Supported providers include Royal London, Vitality, Legal & General, Zurich and AIG. Lender procuration fee statements are mapped the same way.
Where does our sales data come from?
From your existing systems. Volume can receive your network’s sales data by API from your back-office or CRM system, or by regular file import (CSV or Excel) if an API isn’t available. You can start with file import and move to API later. Either way, the data becomes the master record every statement is matched against.
Does it cover mortgage procuration fees and broker fees?
Yes. Lender procuration fees are matched to completed cases, and broker fees and admin fees are tracked against the case they relate to. Mortgage and protection income are reconciled together, and every broker’s statement shows both.
How are non-indemnity and renewal commissions handled?
Non-indemnity commission is paid monthly for as long as the customer keeps paying. Volume tracks each policy over its non-indemnity period, which is 2, 3 or 4 years depending on the product taken out, and checks every payment against the expected payment frequency, so late or missing payments are flagged straight away. These policies are also flagged as clawback-exempt. Renewal commission is handled on a monthly rolling basis once the indemnity term has ended or the non-indemnity cycle has completed, with renewal income tracked separately.
How do alerts reach the right teams?
Workflows are configured with your department structure and thresholds. When a trigger fires, such as a persistency drop, a clawback spike or a commission variance, the alert goes to the right people. Content, recipients and thresholds are all configurable.
Can brokers see their own position?
Yes. Each broker gets their own portal with their statements and position, including protection commission, procuration fees and broker fees, so they can see issues with time to act.
What does setup involve?
A proof of concept runs in under five minutes with sample data. Live configuration of your file formats, provider rates, broker structure and alert thresholds typically takes days, not a development programme. The reconciliation engine is already built. Configuration is what changes.
Who approves changes to commission rules?
Your team. Commission rules are managed by your own authorised users and are easy to configure, so there’s no waiting on change requests or technical support. Nothing goes live until an authorised user approves it, and every approved change is logged.
Proven in practice
Running for real customers
Case Study – Financial Services
6,500 transaction lines a week, no longer reconciled by hand
Tuto Money manages 75 brokers and used to reconcile around 6,500 transaction lines a week by hand. Volume now calculates broker commission in real time, from provider statement to payment.
Read the Case StudyPrevious
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