Examples of how Volume's innovate approach accelerates how businesses navigate complex processes and data management
Transformation
Customer Context
Alawco needed a scalable, cost-effective platform to handle high-volume legal casework, customer engagement, and financial processes.
Their Salesforce setup—dependent on costly bolt-ons and an expensive database—was limiting growth, efficiency, and integration across key operations.
As volumes increased, the platform required more manual intervention and expensive customisation, with fragmented systems across CRM, case management, document handling, and finance.
Volume Technology replaced this with a fully integrated, end-to-end solution—unifying operations, reducing costs, and enabling automation across the entire lifecycle.
Value Proposition
Volume Technology automates provider statement reconciliation and broker payments — ensuring accurate commission calculation, reducing manual effort, and delivering full financial control at scale.
Required outcomes
- Unified end-to-end platform replacing disconnected Salesforce-based architecture
- Significant reduction in operational cost by removing expensive licences and bolt-onsAutomation of complex workflows, reducing manual effort across case handling
- Automated document processing and generation, improving speed and accuracy
- Direct customer and stakeholder engagement via portals, reducing friction and delays
- Streamlined financial operations, including payments, reconciliation, and settlement
Business Impact
- Enabled scalable growth without increasing cost baseReduced reliance on manual processes and third-party tooling
- Improved operational efficiency and case throughput
- Increased transparency and visibility for investors, strengthening confidence in ROI
- Delivered a single source of truth across all business operationsEnhanced customer experience and engagement
- Created a future-proof platform adaptable to new products and workflows
Problems to be solved
- High cost of ownership due to Salesforce licensing, bolt-ons, and database scaling
- Workflows and document generation within Salesforce was limiting the development of automation.
- Disconnected systems across CRM, case management, document processing, and paymentsLimited scalability as case volumes increase
- Heavy reliance on manual processes and workaroundsLack of seamless customer and stakeholder engagement channels
- Limited visibility for external stakeholders, impacting investor confidence and ROI tracking