Case study
Automated Commission Reconciliation for a Broker Network
6,500 transaction lines a week, reconciled without the manual work
Tuto Money manages a network of 75 financial services brokers
It runs its commission cycle on Volume, from taking in each provider's statement in its own format to matching every deal, calculating broker commission, publishing broker statements and paying brokers. Before Volume, around 6,500 transaction lines a week were reconciled by hand.
Customer
Tuto Money, which manages a network of 75 financial services brokers
Industry
Financial Services
Platform
Blueprints
Outcome
6,500 transaction lines a week reconciled automatically, across a network of 75 brokers
The challenge
Growth would only mean more manual work
Tuto Money was manually processing around 6,500 transaction lines a week, across providers that each used different formats, payment structures and commission models. Scaling would have meant more people and more risk
Reconciling provider statements in different formats against internal deal records.
Interpreting statements by hand to work out what had been paid and why.
Calculating broker commission across providers with different fee structures.
Handling staged, partial or adjusted payments over the life of a deal.
Broker statements built, checked and sent by hand, broker by broker.
No real-time view of reconciliation status or outstanding balances.
What we built
One commission cycle, from statement to payment
Volume built the cycle from two Blueprints, Commission Reconciliation in two stages and then Payment Reconciliation, linked by Workflows, so every transaction can be traced from the provider statement to the broker's payment
1
Commission Reconciliation: Match
Every provider statement taken in, every deal matched.
Statements are taken in exactly as each provider issues them, and every line is matched to the deal it belongs to.
1
Statements uploaded
Each provider's statement is uploaded as issued, including workbooks with several tabs, with no reformatting.
2
3
4
Variances visible straight away
Discrepancies show up immediately, filtered by broker, provider, status or amount, ready for the team to review.
2
Commission Reconciliation: Calculate & Distribute
Commission calculated in real time, and statements published to every broker.
Each broker's commission is calculated from the matched deals using a standard process for every provider, then turned into a statement and published.
1
Commission calculated
Each broker's formula and each provider's rate are applied to every matched deal, in real time.
2
Statements generated
A statement is generated for every broker from the same data, so the figures always agree.
3
Published to the broker portal
Each broker sees their statement in their own portal, and is told when it's ready.
4
A live view for the team
Totals, variances and outstanding balances across the network are always current.
3
Payment Reconciliation
Provider payments reconciled, and brokers paid accurately.
Money received from providers is matched to the commission expected, including staged, partial and adjusted payments, before brokers are paid.
1
Payment received
Each provider payment is tracked as it lands, against the commission expected for each deal.
2
3
Shortfalls followed up
Anything short or missing stays visible as an outstanding balance until it's resolved.
4
Brokers paid
A network statement shows the fees retained, and payment instructions go to the accounts team, so brokers are paid accurately.
The results
Scaled across providers without adding headcount
Broker payments scaled without adding headcount.
No more manual interpretation of provider statements.
Accurate broker commission, with fewer disputes.
Broker statements generated and published from one dataset.
Full audit trail from reconciliation to settlement.
Real-time visibility of the financial position.
A scalable foundation for adding providers and volume.
6,500 statement lines a week reconciled automatically.
“Before Volume, we were manually processing thousands of transactions every week across multiple providers, all in different formats. It was unsustainable and we knew scaling would only make it worse. Volume built us a reconciliation framework that just runs. Payments go out accurately, commissions are calculated in real time, and we finally have full visibility of where everything sits. It's taken a huge operational burden off the team.”
Explore further
See the Blueprints behind this story
Tuto Money's solution was built from two Blueprints
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