Examples of how Volume's innovate approach accelerates how businesses navigate complex processes and data management
Reconciliation
Customer Context
Tuto Money manages a network of 75 financial service brokers and is responsible for compliance oversight, provider relationships, and monetary distribution. Its core requirement was to manage broker payments and reconciliation across multiple lenders, each supplying statements in different formats and operating varied payment structures and commission models. The business had been manually processing and reconciling approximately 6,500 transaction line items per week, creating a significant operational burden. As Tuto Money looked to scale, it faced a challenge: growth would inevitably lead to increased manual processing and rising operational costs. Volume Technology implemented an automated payment and reconciliation framework that enabled Tuto Money to ingest provider statements, reconcile payments accurately, and calculate broker commissions in real time. This removed the need for manual intervention while ensuring full financial control and auditability.
Value Proposition
Volume Technology automates provider statement reconciliation and broker payments — ensuring accurate
commission calculation, reducing manual effort, and delivering full financial control at scale.
Required outcomes
- Reconciliation of provider payments to deal level fully automated
- Broker commission calculations standardised and processed in real time
- Significant reduction in manual effort required to process lender statements
- Faster, more accurate broker payments with fewer disputes
- Clear visibility of what has been paid, what is outstanding, and where discrepancies exist
Business Impact
- Enabled Tuto to scale broker payments across multiple lenders without increasing headcount
- Removed reliance on manual interpretation of provider statements
- Improved accuracy and consistency of broker commission payments
- Delivered full auditability across reconciliation, calculation, and settlement
- Provided real-time visibility into financial position and reconciliation status
- Reduced operational risk in a zero-error financial environment
- Established a scalable foundation for onboarding additional lenders and increasing volumes
Problems to be solved
- Reconciling provider statements (often in different formats) against internal deal records
- Manual interpretation of lender statements to identify what had been paid and why
- Calculating broker commissions across multiple lenders, each with different fee structures
- Managing discrepancies between expected and received payments
- Handling staged, partial, or adjusted payments across the lifecycle of a dealNo real-time view of reconciliation status or outstanding balances
- High operational effort and risk of errors in a financially sensitive process