Pre-built business logic, wired up and ready to run.
Quality Assurance
Volume provides a flexible, data-led approach to quality assurance, ensuring workflow outcomes meet the highest standards.
Configuration
- Core Volume CRM database structure
- Email templates for key customer touchpoint
- Integrations for managing verification processes
- Editable workflows
Blueprint Steps
1. Data
Pull records from your database based on internally defined criteria. Volume connects to your data source and surfaces exactly what's needed for review — no manual exports, no chasing spreadsheets.
2. Criteria Matching
Define the parameters that flag records sitting outside normal values or expected behaviours. Dynamic percentage rules give you direct control over the volume and frequency of QA checks, so the process scales with your operation.
3. Processing Screens
Work through flagged actions in a structured, filtered view. Teams can assess, action, and clear items without losing track of what's been reviewed and what still needs attention.
4. Dashboard
A clear view of outcomes across the whole QA process. Track performance, spot patterns, and give stakeholders the MI they need — without pulling the data together manually.
