Examples of how Volume's innovate approach accelerates how businesses navigate complex processes and data management
Onboarding
Customer Context
This UK law firm, working with a large litigation funder, required a technology solution to handle high-volume consumer claims case relating to car finance. To make the model commercially viable, they needed to onboard 100,000 plus customers within a six-month period.
Their existing onboarding process couldn’t scale to support this level of growth. It relied on multiple disconnected systems, manual processing and third-party providers, resulting in slow processing times, limited visibility and control over the customer journey.
Volume Technology implemented a fully integrated, real-time onboarding solution utilising the Volume platform, enabling the firm to scale customer acquisition at pace whilst improving speed, efficiency, compliance and operational control.
Value Proposition
Volume Technology transformed a fragmented onboarding process into a single, automated journey enabling rapid scale, improved conversion, and full control over customer acquisition. This also increased confidence among external investors, ensuring capital was deployed in a controlled, transparent, and effective manner.
Required outcomes
- Reconciliation of provider payments to deal level fully automated
- Significant reduction in manual effort required to process lender statements
- Faster, more accurate broker payments with fewer disputes
- Clear visibility of what has been paid, what is outstanding, and where discrepancies exist
Business Impact
- Full ownership and control of the customer acquisition funnel
- Improved conversion rates and speed to revenue
- Real-time customer validation, enhancing compliance and confidence
- Ability to adapt onboarding logic instantly as requirements evolve
- Scalable foundation to support high-volume growth and multiple product lines
Problems to be solved
- Onboarding over 100,000 customers within six months using a process spread across multiple disconnected systems
- Heavy reliance on third-party marketing and onboarding providers, limiting visibility and control over the e2e customer journey
- Slow, manual onboarding steps increasing drop-off rates and delaying customers from progressing to signed clients
- No consistent, real-time validation of customer data, leading to rework, errors, and compliance risk
- Inability to quickly adjust onboarding criteria or decision rules as case requirements and volumes changed
- Lack of a single, end-to-end view of the onboarding pipeline, making it difficult to track performance and optimise conversion rates